sherpa insuranceCreating excellent customer service is the ultimate goal.  The challenge gets greater, however, when you provide service through a digital channel where creating a level of intimacy is critical.


At Sherpa Insurance, which is an online business, we grapple with this challenge every day.  We know that offering professional indemnity and public liability insurance to independent project people and management consultants may not be as sexy a proposition than perhaps selling the latest Apple product.  However challenging, many businesses have made excellent customer service their turf.


What do others have to say? Here are 11 best customer service quotes that we really like and aspire to:


Kind words can be short and easy to

speak, but their echos are truly endless.  Mother Teresa


Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.  Donald Porter


Make your product easier to buy than your competition, or you will find your customers buying from them, not you.  Mark Cuban


Your customer doesn’t care how much you know until they know how much you care.  Damon Richards


The goal as a company is to have customer service that is not just the best but legendary.  Sam Walton


Your most unhappy customers are your greatest source of learning.  Bill Gates


Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.  Chip Bell


The customer’s perception is your reality.  Kate Zabriskie


Your best customers leave quite an impression. Do the same, and they won’t leave at all.  SAP Ad


You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.  Jerry Fritz


In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.  Doug Warner


What challenges in customer service have you experienced? Share your comments with us.

Leave a Reply

Your email address will not be published.

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>