Fast facts The link to the regulator (Office of the Australian Information Commissioner) is worth a visit: https://www.oaic.gov.au/privacy-law/privacy-act/notifiable-data-breaches-scheme Summary At the end of the day, insurance will not stop a data breach, but it will … Read More
Customer Relationship
D&O costs going through the roof – what is going on?
D&O premiums are increasing between 200-300%. What is going on? In Australia class actions are all the rage. Despite being 13 times smaller in population, the raw number of class actions in Australia is second … Read More
The Engagement Breakdown Prevention Kit
When client and consultant are in perfect harmony, the result is almost always an overwhelming success. Engagement profitability is usually higher, and costs are generally lower. Work is delivered quickly, with little to no trouble at all. Another reference … Read More
Best 11 Customer Service Quotes
Creating excellent customer service is the ultimate goal. The challenge gets greater, however, when you provide service through a digital channel where creating a level of intimacy is critical. At Sherpa Insurance, which is an online business, we grapple with … Read More